• Thank you for visiting www.kamalwatch.com, an Online Store independently operated Kamal Watch Co. Pvt. Ltd. KWC is authorized dealer for 40 + watch brand in India. KWC sell branded original watches through the online store in India and deliver the product from its nearest offline show room/ boutique in India.
  • Your visit to this website is subject to this
    Delivery and Return Policy.
    Terms and Conditions.

Order Booking

  • “We” (You and Us) by placing an order on this site you are entering into a purchase/sale transaction.
  • Your invoice and associated narration on other related documents such as credit card or debit card. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
  • To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website.
  • Each brand has its own terms and condition. On purchase of the watch, you are agreeing to the terms and conditions of that particular brand.
  • After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section to complete the transaction.
  • In this section you will be asked for address and other contact information as well as payment related information.
  • Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or credit card company. It is at this stage that the sale is said to be complete. Thereafter your products will be delivered based on product availability and completion of logistics operations related to the same.

Payment Options

  • The following modes of payments are available.
  • Visa Master, Maestro card, Other Debit & Credit cards, Net Banking from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
  • As prescribed by the financial institutions issuing the credit or debit cards you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card.

Product Pricing

  • Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
  • Prices are subject to change without advance notice.
  • All prices on this website in Indian Rupees.
  • All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
  • Our products are liable for VAT in India.


Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees.

Out Of Stock Situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery Of Products

  • Order deliveries will be made by our own staff or third party courier and logistics companies usually between 9am - 5pm Monday – Saturday.
  • Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
  • Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
  • We are not responsible for damage of products after delivery.
  • All claims for shortages or damages must be reported to customer service on the day of delivery.
  • Delivery will take 3-7 working days depending upon delivery location.

Delivery Charges

Handling rates may vary based on product, packaging, size, volume, type and other considerations. Handling charges are given at the time of check out and consumers will know about this before making payments.

Product Returns

  • Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
  • To return any items those is damaged or not as per your original order, please contact customer service by email at info@kamalwatch.com
  • All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.
  • Postage and charges for return of these will not be refunded.
  • Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
  • All claims for shortages or damages must be reported to customer service on the day of delivery.
  • Once the order invoice is generated, the order cannot be cancelled.
  • We do have any return of goods policy once the purchase is over.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use , Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.